Lead, coach, and develop a team of Customer Success Executives, fostering a culture of accountability, collaboration, and continuous improvement
Serve as the executive point of contact for major health system clients, building trusted relationships with CNOs, CMIOs, COOs, and other senior stakeholders
Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows
Collaborate cross-functionally with Product, Engineering, and Sales to incorporate customer feedback and insights into product evolution and go-to-market strategy
In alignment with health system leadership, define, track and communicate client success metrics that measure clinical, operational, and financial impact
Guide change management strategies and influence adoption across complex health system environments
Codify best practices for onboarding, training, and workflow integration, setting the foundation for a repeatable, scalable CS model
Represent Hippocratic AI at conferences, webinars, and industry forums positioning the company as a trusted partner in healthcare AI innovation
Support future team growth by mentoring junior team members and contributing to hiring and onboarding new Customer Success Executives

8–12+ years of experience in healthcare, including 5+ years in customer-facing leadership roles working with or within health systems
Proven ability to lead and develop teams managing enterprise accounts and drive impact across large, matrixed provider organizations
Deep knowledge of clinical workflows, operational processes, and care delivery models (especially nursing or revenue cycle)
Experience leading cross-functional initiatives in a startup or high-growth technology environment
Strong executive presence and communication skills, with comfort presenting to and influencing clinical and operational leadership
Demonstrated success in implementation excellence, change leadership, and delivering measurable results in healthcare innovation
Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.

VP of Customer Success

Key skills