You receive incident reports and requests via phone, ticketing system or e‑mail and perform an initial analysis.
You resolve technical issues through remote troubleshooting (software, accounts, devices, networks).
You categorize, prioritize and process tickets or escalate them to downstream teams when necessary.
You proactively keep users informed about progress, follow‑up questions and resolution steps.
You maintain knowledge articles, FAQs and guides, contributing to the continuous development of the knowledge base.
You support system monitoring and coordinate field service team deployments when required.
You perform on‑site installations, maintenance, repairs and hardware replacements and fully document all activities.

Completed technical or IT‑related degree or an equivalent qualification.
Relevant professional experience in IT support, service desk or technical field service.
Confident handling of ticketing and remote support tools as well as common IT systems.
Ability to analyze technical problems in a structured way and communicate solutions clearly.
Strong service orientation, team player mentality and confident interaction with users.
Independent working style, reliability and willingness to perform occasional on‑site assignments.
Fluent German and English, both written and spoken.

An environment where you can continuously develop your skills.
Our range of training programs is designed to help you discover a world of opportunities—whether through technical training, mentoring or innovative projects.
Work‑life balance: work flexibly — depending on project requirements and team agreement, you have the option to work remotely and use flexible working hours across various locations.
Diversity fuels inspiration and innovation in our company — join a diverse and open team that values mutual support and exchange.
Not a 100% match? No problem! Capgemini Engineering supports you with a wide range of learning opportunities so you can grow both professionally and personally.

Senior IT Support Specialist

Key skills