Senior German Payroll Support Specialist

Role Overview

• Provide expert-level support for payroll processing, compliance, and payroll system functionality.
• Ensure payroll procedures meet internal standards and external regulatory requirements.
• Stay up to date on changing payroll regulations and technologies, applying insights to improve processes and the customer experience.
• Respond to customer inquiries via email, callbacks, and live chat, delivering timely, clear, and empathetic support.
• Provide customers with self-service resources, including Help Center articles and documentation.
• Manage multiple customer requests, ensuring proper prioritization and effective resolution.
• Collaborate with internal teams, including Product, Compliance, Implementation, and Professional Services, to troubleshoot issues and develop solutions.
• Contribute to internal and external knowledge bases, ensuring content accuracy and accessibility for team members and customers.
• Participate in cross-functional projects to enhance payroll processes and customer support.
• Assist in creating and maintaining Help Center articles.
• Use analytical skills to identify gaps in payroll products and processes and propose innovative solutions.
• Operate effectively under pressure, particularly during peak periods or escalations.
• Engage in internal training and professional development to maintain a high level of product and payroll expertise.
• Monitor industry trends and regulatory updates to provide the best possible support.

Requirements

• Advanced knowledge of payroll processing, compliance, and quality assurance.
• Exceptional written and verbal communication skills, with the ability to handle conflict professionally.
• Strong problem-solving and analytical skills to resolve complex payroll issues.
• Efficient time-management skills and the ability to work on multiple projects simultaneously.
• Collaborative mindset with experience working across departments.
• Native-level German (or equivalent C2) and business‑level fluency in English.

Benefits

• Competitive total rewards package — reviewed annually — including salary, benefits, and pre-IPO equity.
• 28 days of paid vacation, plus an extra day after 2 and 4 years of service.
• One fully paid Impact Day to contribute to environmental or social causes.
• Generous family leave, childcare support, mental health support, and sabbatical options.
• Regular team meals, cultural initiatives, and events such as local Summer Sessions and year‑end celebrations, plus healthy snacks, drinks, and a weekly catered lunch.