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Manager, Professional Services at Proofpoint | JobVerse
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Manager, Professional Services
Proofpoint
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Manager, Professional Services
Nebraska, United States of America
Full Time
1 hour ago
$101,600 - $214,005 USD
Visa Sponsor
Apply Now
Key skills
Leadership
Stakeholder Management
Communication
Collaboration
Customer Success
Account Management
Sales
About this role
Role Overview
Manage, coach, and support a team of Professional Services Consultants delivering Proofpoint solutions
Oversee Professional Services delivery execution for an assigned sales region, ensuring alignment with customer requirements and internal commitments
Serve as the service delivery manager for Professional Services engagements, ensuring quality, consistency, and successful outcomes
Drive resolution of complex delivery challenges by bringing structure, clarity, and cross-functional alignment
Coordinate project delivery using a shared resource model, partnering with peer managers to support utilization and staffing needs
Monitor workloads, staffing coverage, and skill alignment across active engagements, escalating risks as needed
Track and report on key performance indicators related to delivery effectiveness, quality, and customer satisfaction
Identify delivery risks, inefficiencies, and improvement opportunities, and partner with senior leaders to address them
Support the resolution of delivery challenges by collaborating cross functionally and following established escalation paths
Apply and reinforce existing delivery frameworks, best practices, and technical standards to ensure predictable outcomes
Participate in continuous improvement activities, including delivery reviews, lessons learned, and corrective actions
Partner with Sales and Account Management to support pre sales activities, deployment planning, and customer onboarding
Engage with customer stakeholders to support satisfaction, retention, and successful adoption of Proofpoint solutions
Collaborate with subject matter experts to support evolving technical and digital delivery capabilities
Contribute to regional initiatives related to hiring, onboarding, talent development, and retention, under senior leadership guidance
Support cross functional initiatives that improve delivery effectiveness and customer outcomes
Promote a culture of accountability, collaboration, and knowledge sharing within the Professional Services team
Requirements
3+ years of experience delivering technical or Professional Services engagements with increasing responsibility
Experience in a team lead, mentor, or people manager role, with an interest in growing as a people leader
Hands on experience in Professional Services, Service Delivery, or Customer Success environments
Ability to operate effectively in a matrixed, shared resource environment with guidance and support
Demonstrated execution discipline and the ability to manage multiple engagements and priorities
Strong communication and stakeholder management skills, with comfort interacting with customers and internal teams
Interest in operational rigor, service quality, and continuous improvement
Bachelor’s degree in science, technology, engineering, math, business, or equivalent practical experience desired
Ability to succeed in a customer focused, fast moving, and growth oriented
Benefits
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Apply Now
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