Manager, Professional Services

Role Overview

• Manage, coach, and support a team of Professional Services Consultants delivering Proofpoint solutions
• Oversee Professional Services delivery execution for an assigned sales region, ensuring alignment with customer requirements and internal commitments
• Serve as the service delivery manager for Professional Services engagements, ensuring quality, consistency, and successful outcomes
• Drive resolution of complex delivery challenges by bringing structure, clarity, and cross-functional alignment
• Coordinate project delivery using a shared resource model, partnering with peer managers to support utilization and staffing needs
• Monitor workloads, staffing coverage, and skill alignment across active engagements, escalating risks as needed
• Track and report on key performance indicators related to delivery effectiveness, quality, and customer satisfaction
• Identify delivery risks, inefficiencies, and improvement opportunities, and partner with senior leaders to address them
• Support the resolution of delivery challenges by collaborating cross functionally and following established escalation paths
• Apply and reinforce existing delivery frameworks, best practices, and technical standards to ensure predictable outcomes
• Participate in continuous improvement activities, including delivery reviews, lessons learned, and corrective actions
• Partner with Sales and Account Management to support pre sales activities, deployment planning, and customer onboarding
• Engage with customer stakeholders to support satisfaction, retention, and successful adoption of Proofpoint solutions
• Collaborate with subject matter experts to support evolving technical and digital delivery capabilities
• Contribute to regional initiatives related to hiring, onboarding, talent development, and retention, under senior leadership guidance
• Support cross functional initiatives that improve delivery effectiveness and customer outcomes
• Promote a culture of accountability, collaboration, and knowledge sharing within the Professional Services team

Requirements

• 3+ years of experience delivering technical or Professional Services engagements with increasing responsibility
• Experience in a team lead, mentor, or people manager role, with an interest in growing as a people leader
• Hands on experience in Professional Services, Service Delivery, or Customer Success environments
• Ability to operate effectively in a matrixed, shared resource environment with guidance and support
• Demonstrated execution discipline and the ability to manage multiple engagements and priorities
• Strong communication and stakeholder management skills, with comfort interacting with customers and internal teams
• Interest in operational rigor, service quality, and continuous improvement
• Bachelor’s degree in science, technology, engineering, math, business, or equivalent practical experience desired
• Ability to succeed in a customer focused, fast moving, and growth oriented

Benefits

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities