Senior HR Manager, Global Support

Role Overview

• Own onboarding and off-boarding for the global Support team members across multiple time zones.
• Oversee payroll coordination, HRIS data integrity, and compliance across EOR (Employer of Record) environments.
• Serve as primary People Team partner for the Support org, ensuring consistent communication, documentation, and employee experience.
• Manage employee relations matters in partnership with People Leadership, escalating effectively when needed.
• Support contract updates and compliance in collaboration with our EOR, as well as our in-house legal and finance partners.
• Run performance cycles, including building manager pre-work, tracking milestones, and supporting employees through the process.
• Translate Givebutter’s People programs (performance, engagement, career frameworks, leadership principles) into operational processes suitable for globally dispersed teams.
• Ensure Value alignment across regions while honoring country-specific norms and expectations.
• Serve as the point of contact for our EOR partners, ensuring seamless operations across Asia and Latin/South America.
• Maintain consistency in policy interpretation, documentation, and employee support across the U.S., Philippines, Puerto Rico, Mexico, and future locations.
• Partner with Support Leadership on headcount forecasting, workforce planning, and international staffing needs.
• Own posting, scheduling, and resume review for all Support roles.
• Partner with hiring managers to design efficient interview processes and ensure a high-quality candidate experience.
• Keep pipelines organized, well-documented, and moving quickly, with an emphasis on clarity and speed during high-volume hiring cycles.

Requirements

• 5-7+ years of HR experience, with a strong background supporting globally dispersed teams; experience with Asia (required) and South/Central America (preferred).
• Experience partnering with leaders in high-growth or high-volume operational environments (Support, CX, Operations, etc.).
• Comfort navigating multiple employment models, including EORs; prior Deel experience is a strong nice-to-have.
• Strong HR operations toolkit: you thrive in process, documentation, consistency, and systems.
• Clear communication style across cultures and time zones, with the ability to set boundaries, uphold standards, and earn trust quickly.
• Ability to work independently and exercise sound judgment while maintaining alignment with People Leadership.
• A steady, calm presence; able to support teams experiencing organizational growth, shifting expectations, and significant scale.

Benefits

• Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts.
• Dependent Care Coverage: We offer coverage for dependents, with 50% of Medical, Dental, and Vision premiums covered for all eligible dependents.
• Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership.
• 401k: We offer a 3% 401k match for all eligible employees.
• Vacation and Holidays: Givebutter offers a Flexible PTO policy with uncapped vacation days and company-recognized holidays.
• Wellness Week: Givebutter closes for one week each summer to prioritize rest and recharge for the entire team.
• Parental Leave: We offer 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora.
• Family Care Support: Access a company-paid UrbanSitter membership plus care credits to book trusted, background-checked caregivers for childcare, senior care, pet care, and household support when you need it most.
• Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology.
• Coworking Stipend: Enjoy a monthly stipend that gives you the freedom to work from coworking spaces or cafés whenever you need connection, community, or a change of scenery.
• Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter.
• Professional Development: We offer learning and development reimbursement opportunities.
• Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.