Collaborate with Account Management and other Operational roles on diagnosis, analysis, and action plans to improve dealership performance
Create implementation plans, present findings and work with dealership management to gain support, change behavior and drive results
Quickly build relationships at all levels of the dealership in order to implement change
Develop and improve operational solutions to support the team in collaboration with Regional Operational Managers and the extended team
Communicate analyses and strategic plans based on diagnosis and findings
Participate in regional meetings
Manage all activity tracking and account information in Salesforce
Complete service lane assessments at the dealership
Understand and interpret dealer data in order to identify opportunities and determine action
Develop product screen recommendation and determine implementation strategy
Create & execute customized coaching solutions to improve dealership personnel performance across all areas
Assess competitive market and conduct mystery shops to provide an understanding of the competitive landscape

Bachelor’s degree required, preferably in Business, Sales, Marketing, Management or related field, or equivalent work experience in lieu of degree
Minimum 5 years of experience in dealership or automotive service operations
Project management experience preferred
Excellent communication and facilitation skills, and attention to detail
Ability to work in a faced paced environment
Proficiency at intermediate level with all Microsoft Office products required
Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy

Fixed Operations Consultant, Phoenix/Denver

Key skills