Key skills
JavaScriptPythonTypeScriptAIMLLLMOpenAIAnthropicPostmanGitHubCommunication
About this role
Role Overview
- Diagnose and resolve complex technical issues across OpenRouter's API, spanning multiple LLM providers (OpenAI, Anthropic, Google, DeepSeek, Meta, Mistral, and more)
- Reproduce bugs in ambiguous environments — different SDKs, languages, frameworks, and auth configurations — using tools like curl, Postman, and small test apps
- Read and interpret logs, headers, and request traces; identify whether the problem is client-side, OpenRouter-side, or an upstream provider issue vs. a user misconfiguration)
- Turn "it doesn't work" into actionable findings: exact steps to reproduce, clear hypotheses, and verified fixes or workarounds
- Proactively test new model launches and provider integrations — catching issues before users report them
- Respond to developer inquiries across support channels (email, Discord, GitHub) with clarity, empathy, and technical precision
- Translate complex technical root causes into human-friendly explanations — whether the developer is a seasoned ML engineer or a hobbyist building their first chatbot
- Set expectations on timelines and next steps; provide proactive updates and close the loop
- Identify patterns in support requests and advocate internally for documentation improvements, API design changes, or better messages
- Stay current with the rapidly evolving LLM ecosystem — new models, new providers, new capabilities, breaking changes
- Navigate ambiguity as a default: when the standard answer fails, research independently, test creative workarounds, and unblock developers without waiting for instructions
- Develop deep expertise in OpenRouter's routing logic, fallback behavior, rate limiting, streaming (SSE), and billing systems with minimal hand-holding
- Spot systemic issues underneath individual tickets and push for the fix that prevents 50 more
- Identify trends in support volume to capture product feedback and inform roadmap priorities
- Collaborate on improving the developer experience — proposing better guardrails, default behaviors, or error surfaces based on real-world pain you observe daily
Requirements
- 2+ years in a technical support, developer support, solutions engineering, or similar role — ideally supporting an API or developer tools product
- Exceptional troubleshooting instincts
- Strong API fluency
- Proficiency in at least one scripting language (Python or JavaScript/TypeScript)
- Excellent written communication
- Comfort with ambiguity
- Genuine passion for AI and LLMs.
Tech Stack
- JavaScript
- Python
- TypeScript
Benefits
- Competitive compensation, including base salary and equity