Act as the primary relationship lead for newly signed Italian restaurants, ensuring they hit key operational metrics and KPIs during their critical first 60 days.
Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume.
Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class.
Manage high-quality outbound calls to resolve partner issues promptly, building the engagement and trust necessary for a long-term partnership.
Adhere to daily targets and quality standards, maintaining meticulous administrative records in our systems to ensure compliance and task completion.

Linguistic Proficiency: Native or fluent in both Italian and English (written and spoken).
Strong Communication: An excellent phone presence with the confidence to lead regular outbound calls and the empathy to listen to partner needs.
Target-Driven Mindset: Proven ability to work toward demanding targets while maintaining high standards of quality and attention to detail.
Technical Literacy: Proficient in Microsoft Office software; while not essential, knowledge of Salesforce is highly desirable.
Emotional Intelligence: The ability to build rapport quickly and navigate partner challenges with a proactive, "get up and go" attitude.

Partner Experience Advisor, Italian Speaking

Key skills