About this role

Handle customer contacts via voice and Microsoft Teams;
Guide customers in using company systems and the corporate app;
Explain features, processes, workflows, and operational requirements;
Assist with sending documentation and clarifying usage rules;
Handle inquiries related to sensitive shipments (high volume or high value);
Follow safety and security procedures applicable to the transportation and logistics sector;
Record interactions, referrals, and information in the system;
Escalate requests according to the defined support workflow.

High school diploma or equivalent;
Ability to work in a remote (home office) model;
Have an appropriate home office workspace (desk, chair, and a quiet environment);
Reside in São Paulo / Greater São Paulo area;
Availability to work on-site at the Osasco office when required by the company/management;
Wired internet connection with at least 10 Mbps (not Wi-Fi);
Strong verbal and written communication skills;
Consultative, patient, and solution-oriented profile;
Ability to explain processes and guide users;
Availability to work Monday to Friday, 9:00 AM to 6:00 PM.

Customer Service Agent (Level 1) – Consultative Support

Key skills