Store Director

Role Overview

• Own and deliver the flagship store’s commercial performance across all key KPIs, including sell-out, conversion, ATV, UPT, ASP and CRM
• Analyse business performance, identifying trends in traffic, client behaviour and product dynamics, and translate insights into clear action plans
• Lead weekly and monthly business reviews, ensuring strong follow-up on priorities and performance drivers
• Drive a strong clienteling culture, ensuring proactive client recruitment, retention and reactivation
• Build and nurture relationships with top clients, VIPs and brand advocates, while developing local communities through events and partnerships
• Strengthen relationships with corporate partners and local stakeholders to enhance the store’s visibility and network
• Ensure operational excellence across all store routines, including staffing, scheduling, stock management, deliveries and product flow
• Maintain full control of inventory accuracy and ensure the store environment reflects the brand’s luxury positioning at all times
• Guarantee compliance with all operational, legal and health & safety requirements
• Build, lead and develop a high-performing team through clear expectations, structured coaching and continuous feedback
• Drive recruitment, talent development and succession planning, ensuring a strong and future-ready team
• Foster a culture of accountability, collaboration and excellence aligned with company values
• Ensure full adoption and effective use of CRM, reporting and retail systems, translating performance into clear communication and actions
• Collaborate closely with HQ and cross-functional partners to drive alignment and business success

Requirements

• 6–7+ years of experience in store management within premium or luxury retail, beauty or fashion, ideally in Stockholm
• A strong and consistent track record of delivering commercial KPIs such as sell-out, conversion, ATV, UPT and CRM performance
• Proven experience in leading and developing high-performing teams in a fast-paced, client-centric environment
• Strong experience in recruitment, coaching, performance management and talent development
• A strong commercial mindset with the ability to translate data and insights into business results
• A client-centric approach, with the ability to build relationships, drive loyalty and create community
• Solid operational understanding, including stock management, workforce planning and retail processes
• The ability to lead with confidence, navigate complexity and make sound decisions
• Excellent communication skills and the ability to collaborate effectively across teams and functions
• Fluency in English and Swedish (additional languages are a plus)

Benefits

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package