Analytics Director

Role Overview

• Strategy development and execution – Working with the Sr. Director of Client Engagement, develop execution path to best leverage resources to deliver projects on time.
• Participate in project planning, coordinating, training and communicating with the client.
• Serve as the client’s main point of contact and guide on all analytic activity, including assignment of tasks and projects to the respective clients.
• Active participation in the work (e.g., involved in day-to-day software and application installations, SQL development and data base design and architecture).
• Facilitate meetings between Catalyst internal product line teams and the client.
• Risk assessment and mitigation – Partner with Sr. Director to proactively identify roadblocks interfering with project deliverables and provide viable solutions to keep project on track.
• Troubleshoot issues and communicate risks.
• Diplomatically address concerns and establish and promote a transparent environment for problem understanding and resolution.
• Help develop strategy to address client needs.
• Project status communication – Clearly articulate to executive sponsorship teams’ status of project and provide insight to any additional support needed for a viable success of the implementation.
• Participate in relevant internal meetings, providing feedback on processes and strategic operations issues.
• Provide feedback on clients to Catalyst leadership.
• Knowledge transfer and training – Guide, provide, or oversee training of client staff with HC platform, applications and methodologies in support of process improvement.
• Ensure knowledge transfer to client around deployment positions client for long-term success with HC platform and applications.
• Managing tasks and people – Ensure team members have the appropriate resources, education, skills and tools to be successful with assigned tasks.
• Maintain workload balance among team members and knowledge providers, to facilitate pragmatic innovation.
• Fulfill people-management responsibilities, including conducting effective regular one-on-ones with direct reports, mentoring new team members and grooming future ADs.

Requirements

• Must possess deep technical experience with five core technical competencies; data query (SQL), data movement (ETL), data analysis, data modeling and data visualizations.
• Ability to mine client data, identify and quantify opportunities for improvement (clinical, financial and/or operational) and effectively communicate the analysis to non-technical client stake-holders.
• Must have strong understanding of data warehousing and analytic concepts and possess the ability to explain these concepts to technical and non-technical audiences.
• Strong communication, collaboration, and negotiation skills; ability to anticipate, diffuse and/or manage conflict resolution.
• Ability to guide and support analytic resources through tenuous situations.
• Ability to mentor/train/educate/support others, including technical (analysts and data architects) and others who are non-technical (e.g., clinicians, physicians, executives).
• Advanced interpersonal skills with the ability to effectively guide and facilitate meetings.
• Must possess advanced presentation skills and be comfortable presenting to all levels of client engagement (Analytic staff, clinical staff, managers, directors and executive teams).
• Ability to present key concepts to small and large audiences effectively.
• Ability to communicate in a group setting, concisely at a detail level when needed.
• Ability to adapt quickly and change direction as needed to address client needs.
• Ability to evangelize Health Catalyst architecture, methodologies and technologies to client staff.
• Develop plans around resistance management to establish buy-in from client partners.
• Ability to learn new software tools quickly and ask for support or training when necessary.
• Advanced decision-making skills.
• Can assimilate complex information to understand core issues, develop proposed solutions that align with Catalyst methodologies and support long-term interests of the client.
• Ability to collaborate with Sr. Director and client to prioritize the project management deliverables and understand risk and/or impact.
• Experience supporting/leading quality improvement efforts with data from a data warehouse.
• Combination of 5+ years’ work experience in data warehousing technologies leveraging the following skills; data query (SQL), data movement (ETL), data analysis, data modeling and data visualizations.
• 1 -2 years’ experience working with Analytic (hardware, system administrator, networking, etc.) teams preferred.
• 2 – 4 years’ healthcare experience on the provider side (where clinical care is delivered) – highly preferred.
• Prior experience managing people and teams preferred.
• 1+ year project management experience preferred.
• 1+ year experience effectively communicating to executive level highly preferred.
• Prior experience in a travel-intense role preferred.

Tech Stack

• ETL
• SQL

Benefits

• Flexible PTO
• Professional development stipend
• Meaningful opportunities for career growth and development