Director, Patient Solution Insights & Analytics

Role Overview

• Deliver data driven-insights & solutions for patient services programs for Pfizer’s (Oncology / Primary Care) business unit
• Partner with functional leads for Pfizer’s Business Analytics community, Pfizer Business Technology, the Specialty Pharmacy Provider (SPP) center of excellence and external SPP customer, legal and compliance to develop and implement models, insights, and data products that drive each brands’ strategic priorities
• Represent PPS Patient Solution Insights & Analytics Leadership, as the subject matter expert, to build data-driven alignment on program strategy decisions for brand leaders
• Perform sophisticated syntheses across multiple insight sources (i.e., secondary analytics, primary strategy, and stakeholder feedback) to deliver impactful and relevant patient services strategy recommendations
• Identify KPIs to monitor and diagnose program performance and operational execution, across the patient journey
• Maintain data governance standards to ensure consistency and clarity in program metrics / business rule implementation over time
• Proactively work across the enterprise to push novel analytic methodologies, co-create solutions and oversee implementation of solutions with stakeholders
• Identify efficiencies and future-forward ways to accelerate the timeliness of analytics / insights delivery
• Work within a high-performing team of insights professionals, responsible for delivering integrated insights, program measurement analytics, reporting, and launch support for each BU
• Partner with PPS cross-functional teams, Digital, Operations, Access / Affordability, and Patient Assistance Programs to pull through insights into action plans
• Monitor and manage research and analytics program budgets, identifying opportunities for cost savings, and ensuring financial compliance

Requirements

• Bachelor’s degree required; Master of Science strongly preferred in a quantitative or engineering discipline
• 8+ years’ experience in Biopharma, analytics, strategic consulting, business, or related area
• 3+ years of hands-on coding experience in SQL or other data analytics tools in life sciences (e.g., Python, R, SAS)
• Experience with the pharma ecosystem and datasets including physician-level prescribing, institutional sales data, payer-prescriber-level data, formulary data, Rebates, Symphony claims, Copay claims
• Prior experience with the operational monitoring and impact assessment of patient services programs, including specific programmatic components, spanning: Affordability Programs (e.g., Copay, eVoucher), Field Access Support, Hub / Prior Authorization Support, Pharmacy / Distribution Workflows (i.e., retail, specialty pharmacy, and buy-and-bill)
• Demonstrated success in a highly fast-paced setting
• Ability to execute business direction, priorities, and action plans
• Strong project management and organizational skills with cross-functional teams of diverse colleagues
• Exceptional written and verbal communication skills, and prior experience in presenting to functional leaders
• Strong customer service orientation
• Ability to receive and implement direction from senior colleagues to achieve meaningful outcomes and create business impact
• Commitment to receiving development and coaching from leadership.

Tech Stack

• Python
• SQL

Benefits

• Comprehensive and generous benefits and programs
• 401(k) plan with Pfizer Matching Contributions
• Additional Pfizer Retirement Savings Contribution
• Paid vacation
• Holiday and personal days
• Paid caregiver/parental and medical leave
• Health benefits to include medical, prescription drug, dental and vision coverage