Key skills
Customer SuccessSales
About this role
Role Overview
- Own a portfolio of "Enterprise" customers and act as their strategic partner
- Lead multi-stakeholder implementations in regulated, real-world environments
- Design and run train-the-trainer concepts that scale
- Turn customer goals into measurable outcomes and value narratives
- Anticipate risks early and navigate them calmly and proactively
- Work closely with Product, Support and Sales to continuously improve how we deliver value
- Contribute learnings, patterns and improvements back to the team
- Partner with the Technical Support and Customer Training teams
Requirements
- Enjoy complexity and don’t need everything to be perfectly defined upfront
- Care deeply about the people you work with: customers and teammates
- Balance empathy with structure and clarity
- Think in systems, not just in individual accounts
- Take ownership naturally and don’t wait to be told what to do
- Can confidently communicate in German and English
- Want to help shape how Customer Success works as we grow
Benefits
- 30 vacation days plus your birthday off
- Germany Transport Ticket
- Urban Sports Club
- Regular company off-sites
- Access to learning platforms such as Blinkist and Audible
- Flexible working hours and a good hybrid set-up