About this role

Serve as the primary point of contact for a portfolio of Artisan customers
Guide new users through onboarding and implementation, ensuring they quickly realize value
Provide ongoing support and education to help customers get the most out of Ava and other AI products
Monitor account health and proactively address risks of churn or disengagement
Collaborate with Product and Support teams to communicate user feedback and resolve issues
Help build and maintain documentation, FAQs, and customer education materials
Support the development and execution of customer success playbooks and processes
Track key customer success metrics and maintain up-to-date records in our CRM
Assist with new feature rollouts, adoption campaigns, and customer outreach

2–4 years of experience in Customer Success, Account Management, or a related customer-facing role
Strong communication skills, both written and verbal
Tech-savvy and comfortable learning new tools and platforms quickly
Highly organized and able to manage multiple priorities at once
Experience at a startup or fast-growing company is a big plus

Customer Success Manager

Key skills