Key skills
CommunicationCustomer Success
About this role
Role Overview
- Own the end-to-end rollout and success of 30–50 customers
- Drive adoption through clear processes, smart touchpoints and proactive communication
- Make Decisions on what should be standardised and where individual guidance is needed
- Monitor customer health, usage and ticket patterns to spot risks proactively
- Simplify and streamline recurring CS workflows to reduce friction at scale
- Run virtual touchpoints, office hours and scalable enablement formats
- Work cross-collaboratively with Support, Product and Onboarding to keep execution efficient
- Actively contribute ideas to improve how Customer Success operates
Requirements
- Strong can-do mentality and take ownership naturally
- Think in systems, patterns and trade-offs
- Enjoy working with data, dashboards and signals
- Curious about technical setups and workflows (no coding required)
- Can manage many customers without losing overview
- Prefer clarity and structure over chaos
- Balance standardisation with situational judgment
- Bring empathy and calm into complex, human-centred environments
- Speak both German and English at a C2 level or above.
Benefits
- 30 vacation days plus your birthday off
- Germany Transport Ticket
- Urban Sports Club
- Regular company off-sites
- Access to learning platforms such as Blinkist and Audible
- Flexible working hours and a good hybrid set-up.