Own and scale IT operations, including onboarding/offboarding, device lifecycle, and access management
Drive automation and standardisation across IT processes to minimise manual work
Act as process owner for Joiner / Mover / Leaver (JML) workflows in close partnership with HR, Security and Compliance teams
Ensure reliable IT service delivery, handling incidents, escalations, and continuous improvement
Maintain clear documentation, runbooks, and operational metrics to support growth and audits

Strong experience in IT Operations, Workplace IT, or Internal IT in a growing organisation
Hands-on knowledge of MDM, identity & access management, and SaaS tooling
Proven ability to automate processes and design scalable IT workflows
Pragmatic, ownership-driven mindset with a strong focus on user experience
Clear communicator who collaborates effectively with technical and non-technical stakeholders in English
German is a plus

IT Operations Specialist

Key skills