Define and execute a multi-year enterprise IT roadmap across infrastructure, networks, identity, endpoints, and collaboration platforms to ensure scalability, security, and alignment with business needs
Modernize IT service delivery by implementing AI-enabled, data-driven support models that improve speed, quality, and employee experience
Drive reliability and operational excellence across enterprise systems by implementing automation, observability, and continuous improvement practices
Partner with Security to embed security-by-design across IT infrastructure and operations while maintaining a seamless user experience
Own IT financial planning and vendor strategy, including budgeting, cost optimization, and management of strategic partners
Build and scale a high-performing global IT organization with clear accountability, strong operating rhythms, and a proactive, service-oriented culture

15+ years of progressive leadership experience across enterprise technology, infrastructure, and IT operations, including ownership at scale in a technology-driven organization.
Proven success defining and executing enterprise IT strategy in high-growth or complex environments.
Demonstrated track record modernizing IT service delivery through automation, analytics, and AI (virtual agents, intelligent routing, knowledge management) to improve reliability, efficiency, and employee experience.
Deep understanding of ITSM, observability, SRE-inspired practices, and AI-enabled service delivery models.
Financial and vendor management experience, including budgeting, forecasting, and cost optimization.
Strategic, data-driven leader who connects technology performance to measurable business outcomes.
Strong employee-experience orientation paired with operational discipline and accountability.
Executive presence with the ability to influence cross-functional stakeholders and lead through incidents and change.
Proven ability to build and scale high-performing, globally distributed teams and foster a culture of operational excellence and continuous improvement.
Experience operating in regulated or security-focused environments is a bonus

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.

Vice President, Information Technology

Key skills