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Client Experience, Associate/Vice President at BlackRock | JobVerse
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Client Experience, Associate/Vice President
BlackRock
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Client Experience, Associate/Vice President
New York City, New York, United States of America
Full Time
2 hours ago
$95,000 - $195,000 USD
Visa Sponsor
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Key skills
Communication
About this role
Role Overview
Responsible for coordinating and leading all aspects of the service
Responsible for client service oversight and management of critical inquiries
Partner with internal teams to troubleshoot issues
Track client satisfaction and identify risks
Visit clients on-site to build stronger relationships
Lead client KPI tracking and quarterly service reviews
Provide guidance and mentorship to Client Success Specialists
Requirements
A working understanding of the financial services
Experience advising clients and/or adapting technology solutions within the investment life cycle
Familiarity with buy-side investment management workflows
Previous experience in a client
or customer-facing environment
Consultative approach to understanding client needs
Excellent written and verbal communication skills
Eagerness to explore new technologies
Proficient in managing various tasks simultaneously
Analyzing situations with attention to detail
Enthusiasm for learning in a fast-paced, evolving environment
Benefits
Eligible for an annual discretionary bonus
Comprehensive healthcare
Leave benefits
Retirement benefits
Flexible Time Off (FTO)
Strong retirement plan
Tuition reimbursement
Support for working parents
Apply Now
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