Drive end-to-end customer adoption and consumption outcomes across Tanzu Platform, Data, and Spring—from onboarding through production scale and expansion.
Define phased adoption patterns aligned to customer maturity and business objectives.
Translate customer business priorities into measurable outcomes, ROI models, and executive-level success narratives.
Influence platform, data, and application strategy with application owners, developers, and LOB leaders.
Define, implement, and operationalize account health markers, adoption KPIs, and value metrics.
Use insights to proactively manage risk, guide customer actions, and align internal engagement strategies.
Partner with Sales, Pre-Sales, Professional Services, Product, and ecosystem Partners to ensure alignment from value strategy through technical execution.
Codify and scale adoption patterns, value frameworks, and success best practices across accounts and Pods.
Feed field learnings and blockers back to Product Management and leadership.

BA/BS with 12+ years equivalent industry experience
10+ years across Customer Success, Platform Adoption, Value Advisory, Product, or customer-facing technical roles
Proven success driving adoption of modern application platforms and data services in large enterprises
Strong understanding of the application lifecycle from ideation through production
Demonstrated experience defining and scaling adoption KPIs, account health markers, and value frameworks
Strong consultative, stakeholder-management, and executive communication skills
Ability to operate effectively in complex, fast-evolving cloud-native environments

Customer Success Manager, Value Engineering

Key skills