Client Strategy Partner – Housing

Role Overview

• Partner with Account Executives to tailor solutions, product use cases, and ROI narratives to client needs
• Create and contribute to thought-leadership content, including change management guides, trend reports, and best-practice playbooks
• Represent the company at hosted events, industry conferences, virtual webinars, and client events as a confident, engaging speaker
• Act as a trusted advisor to prospective and current clients, lending credibility and insight throughout the sales and expansion process
• Leverage first-hand operational experience to build rapport with executives, corporate leaders, and onsite teams
• Deliver presentations, panels, and workshops that demonstrate deep industry understanding and thought leadership
• Analyze AI performance data to identify optimization opportunities and support ROI storytelling
• Collaborate with Customer Success to ensure clients are maximizing automation, efficiency, and adoption
• Help develop scalable playbooks, frameworks, and training materials that enhance customer outcomes
• Serve as the voice of the customer for our Product Management team — identifying pain points, feature opportunities, and unmet needs
• Review and test in-development features, providing actionable feedback from an operator’s perspective
• Monitor industry trends to anticipate customer needs and inform roadmap prioritization

Requirements

• 5–10 years of experience in regional or corporate multifamily property management roles
• Demonstrated experience with public speaking, including internal or industry presentations, webinar-participation, written content, or industry thought leadership
• Deep understanding of the fee-management business model and the interplay between owners, operators, and onsite teams
• Broad exposure to leasing, marketing, operations, accounting, maintenance, and business development
• Demonstrated success in change management and driving technology adoption
• Analytical and data-driven mindset with the ability to interpret performance data and craft compelling ROI narratives
• Excellent verbal and written communication skills; comfortable presenting to executive audiences and on stage
• Collaborative, entrepreneurial, and naturally curious with a passion for shaping the future of multifamily operations

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Monthly fitness stipend
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch
• Fun company social events through our Elise and the City program
• Unlimited vacation and paid holidays
• We'll cover relocation packages and make the move exciting, not painful!