Senior Absence Training Manager

Role Overview

• Responsible for overseeing the day-to-day operations of the Absence Training Team
• Develop and implement a long-term strategic vision for the training department
• Design and build a scalable and adaptable training framework and infrastructure
• Lead the continuous evolution of training programs for new hires and existing staff
• Identify future training needs and proactively develop strategies to address them
• Strategically plan and schedule all training initiatives
• Oversee the development and curation of engaging and effective training materials
• Manage and prioritize training requests from various departments
• Serve as a key strategic partner and stakeholder in operational projects
• Collaborate closely with operational leaders in both call and claims to understand their specific training needs
• Actively participate in the planning and execution of ad hoc trainings
• Lead, mentor, and develop a team of trainers
• Establish clear performance expectations and conduct annual performance reviews
• Drive the ongoing professional development of trainers
• Establish metrics to evaluate the effectiveness of training programs
• Champion a culture of continuous improvement within the training department.
• Collaborate in addressing quality concerns and developing training-related action plans.

Requirements

• Bachelor’s degree required, preferably in Training & Development or related field
• Advanced degree and/or training certifications a plus
• 5+ years of management experience
• 5+ years of training and quality management experience
• Excellent leadership and communication skills
• Microsoft Office experience required.
• Experience in absence management or disability management in a corporate or consulting environment, a plus
• Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills.

Benefits

• Paid Time Off (PTO)
• medical, dental, vision
• 401(k) with match
• robust EAP
• wellness program