Key skills
JavaScriptMicroservicesPythonRubyAISentryCI/CDCommunication
About this role
Role Overview
- Master the Sentry Ecosystem
- Become a Platform Expert: Develop deep authority on Sentry’s features
- Resolve Technical Inquiries: Answer inbound support requests
- Troubleshoot SDK Implementations: Help developers instrument Sentry’s SDKs
- Manage Bugs & Escalations: Triage and reproduce product bugs
- Pioneer AI-First Support: Manage the performance of our support bots
- Train our AI Agents: Ensure accurate, high-quality assistance
Requirements
- 4+ years of experience in technical support or engineering
- Strong Coding Foundations: Proficiency in Python, JavaScript, or Ruby
- Modern Dev Stack Knowledge: Deep understanding of CI/CD, APIs, microservices, and observability/monitoring
- AI Literacy: Practical familiarity with the AI stack
- Exceptional Communication: Ability to explain complex architectural concepts to a human
Tech Stack
- JavaScript
- Microservices
- Python
- Ruby
Benefits
- equity grants
- paid time off
- group health insurance coverage