Monitoring and fault detection of customer systems from the marine, oil & gas, electric power and locomotive sectors in the control center
Provide 1st-level support to fleet customers via a remote service software platform
Perform proactive condition analysis of engine and system data, including oil analyses; define initial corrective measures and inform the service departments
Monitor maintenance activities and administer the associated software tools
Set up and monitor the functions of the monitoring platforms at customer sites and internally
Receive and handle customer inquiries by phone or email in the helpdesk
Use and maintain data in a cross-departmental ticketing system

Successfully completed technical vocational training or qualification as a master craftsman/technician, plus several years of professional experience (e.g., as a service technician)
Experience in service, plant operation, commissioning or comparable areas
Willingness to work in shifts and be on call
Knowledge of configuration and operation of (remote) monitoring systems
Business-fluent German (C1) and good written and spoken English (B1)

Unique company culture and a secure workplace: In the tradition of Ferdinand Graf von Zeppelin's values, we operate as a foundation-affiliated company that is future-oriented, social and sustainable.
Grow with Zeppelin: We offer extensive development opportunities and a wide range of training programs.
Work–life balance: We offer mobile and flexible working and 30 days of vacation.
We also provide various advisory services on work and family matters.
Health and fitness: Through our Z FIT initiative you can participate in themed weeks and team sports events or lease a company bicycle.
Company pension plan: We supplement your retirement provision.
Attractive additional benefits: Profit-sharing, capital-forming benefits and many other social benefits round off the compensation package.

Service Support Engineer – Fleet Monitoring

About this role