Manage and maintain our suite of productivity and communication and collaboration tools
Own the admin consoles, and bring common sense on user provisioning and de-provisioning based on internal audits
Configure and customize tools to meet the evolving needs of the business and our employees
Conduct regular audits of usage data and provide actionable insights
Act as the first point of contact for tool-related queries
Create and execute communication campaigns
Support the Digital Workplace Manager by attending meetings with business stakeholders
Provide technical support and training to employees
Act as a point of contact for tool vendors
Work with the security team to ensure that all tools are used in a secure and compliant manner
Identify opportunities to improve business processes and employee workflows through digital tools

Proven experience in a similar role
Hands-on experience administering productivity, communication and collaboration tools
Proven experience in IT operations, App management, or as a System Admin
Experience working with business stakeholders to gather requirements
Experience with data analysis and reporting tools
Excellent communication, interpersonal, and problem-solving skills
Proficiency in leveraging Generative AI to enhance productivity
A proactive and user-centric approach to work
Ability to work effectively both independently and as part of a team
Strong Excel/data analysis skills (Pivot tables, data cleaning)
Familiarity with scripting (PowerShell, Apps Script)

Digital Workplace Consultant

Key skills