Support team members by troubleshooting and resolving software, access, and security requests.
Proactively identify and action opportunities to improve security, reliability, and operational efficiency across internal systems and access management.
Manage user accounts, access levels, and permissions across our systems, ensuring everyone has the right level of access.
Respond to IT support requests quickly and effectively, prioritizing requests based on urgency and impact.
Maintain and improve internal IT processes, documentation, and workflows to increase operational efficiency.
Work with our People team on onboarding and offboarding through improving or creating account provisioning automations.
Act as a point of contact for vendors and platforms.

1-3 years of experience in IT support, system administration, or helpdesk roles in a fast-paced environment
Hands-on experience with SSO, IAM, and access management workflows
Familiarity with email systems, DNS, domain management, and basic security
Experience supporting team members and resolving technical issues in a remote-first environment

IT Operations Specialist

Key skills