Knowledge Management Specialist – SOPs, Consultations

Role Overview

• Analyze and structure complex healthcare workflows into accurate, easy-to-follow SOPs and internal documentation.
• Audit and refine our knowledge base to eliminate redundancies, close content gaps, and improve accessibility.
• Act as the internal knowledge point of contact, identifying recurring questions or knowledge gaps and proactively resolving them through documentation updates or process improvements.
• Partner with operations and compliance teams to ensure documentation accuracy and alignment with real-world processes.
• Continuously improve how our teams access and use internal knowledge, proposing structural or systemic enhancements.

Requirements

• 3+ years of experience in knowledge management, process documentation, or operational enablement — ideally in healthcare, tech, or other regulated industries.
• Proven ability to turn complex, technical processes into clear, actionable documentation.
• Strong systems-thinking mindset and an analytical approach to process design.
• Hands-on experience with tools like Confluence, Notion, Zendesk, and Google Workspace.
• Detail-oriented and self-driven, with the ability to manage multiple documentation and improvement projects simultaneously.

Benefits

• Stable wired internet connection (15+ Mbps)
• Modern computer meeting or exceeding: i5 8th Gen or Ryzen 5 2000 series, 12GB RAM minimum (16GB preferred)
• Noise-canceling headset, quiet workspace, and power backup