Coordinate end to end HR lifecycle processes (onboarding, changes, exits), ensuring accurate data and a consistent employee experience.
Carry out core HR administration and support accurate payroll and benefits processing in partnership with Finance and external providers.
Maintain and update process documentation, forms, and guidance so that HR tasks are clear, standardised and easy to follow.
Flag opportunities to simplify or automate tasks, using data and feedback to suggest practical improvements.
Provide responsive, first line support to employees and managers via agreed channels (e.g. service desk, email, HR system).
Give initial guidance on routine employee relations and policy queries, escalating complex or sensitive issues to the Senior People & Culture Business Partner or Head of People.
Gather feedback and spot recurring questions or pain points, proposing changes to processes, FAQs or self service content.
Act as a key user and day to day administrator for the HRIS and related HR systems (e.g. ATS, learning, engagement tools).
Support the implementation and enhancement of the new HR platform, including configuration, testing, data cleansing, training coordination and user support.
Help to keep HR data accurate and secure, running routine checks and corrections where needed.
Produce regular HR dashboards and reports, highlighting trends and issues for the HR leadership team.
Champion the use of digital and AI enabled tools (such as workflows, templates, and basic analytics) to reduce manual work and improve response times.
Help ensure HR policies, processes and records meet legal, regulatory, and internal standards, including data privacy requirements.
Carry out routine compliance checks (e.g. right to work, contract documentation, system access) and follow up on actions.
Support the communication and rollout of policy and process changes, preparing clear, user friendly content for employees and managers.
Assist with health & safety and other people related compliance activities, working with relevant internal and external stakeholders.
Work closely with the wider People & Culture team to align processes and share good practice across operating companies.
Help colleagues adapt to new systems and ways of working, offering practical support and training where appropriate.
Contribute to People & Culture projects (for example, engagement, performance, or wellbeing initiatives) by providing data, system support and operational input.
Requirements
Degree in Human Resources, Business Administration, Information Systems or a related field, or equivalent experience.
CIPD Level 5 (or working towards) or equivalent professional qualification is desirable.
Typically 3–5 years’ experience in HR Operations, People Operations or a similar HR role in a fast paced environment.
Hands on experience using HR systems (e.g. HRIS, ATS, payroll) and supporting system changes or implementations.
Experience managing HR administration and lifecycle processes with a focus on accuracy, deadlines and service quality.
Exposure to working with HR Business Partners or senior managers to deliver people initiatives and resolve issues.
Experience coordinating the work of others, or mentoring more junior team members, is an advantage but not essential.
Confident user of HR systems and Microsoft 365 comfortable learning new digital tools quickly.
Good Excel/Sheets skills to manipulate HR data and create clear, basic dashboards or reports.
Awareness of how automation and AI enabled features can be used in HR systems (e.g. workflows, templates, simple analytics).
Comfortable liaising with vendors and internal IT on system issues, small changes and service requests.
Clear and professional communicator, able to explain HR processes and system steps in straightforward language.
Well organised, able to manage multiple tasks, prioritise effectively and meet agreed deadlines.
Strong attention to detail with a practical, problem solving mindset.
Collaborative and approachable, building positive working relationships across teams and locations.
Open to change, curious about new technology and keen to improve how things are done.
Working knowledge of UK employment law fundamentals and HR best practice, with an interest in building global knowledge over time.
Understanding of HR governance and data privacy principles (e.g. UK GDPR) and their application to HR records and systems.
Basic understanding of payroll processes and how HR and payroll data flows connect.
Familiarity with right to work and visa related checks, or willingness to learn.
Benefits
25 days holiday per year with ‘bonus’ days for long service