People Operations Manager – Corporate Communications

Role Overview

• Coordinate end to end HR lifecycle processes (onboarding, changes, exits), ensuring accurate data and a consistent employee experience.
• Carry out core HR administration and support accurate payroll and benefits processing in partnership with Finance and external providers.
• Maintain and update process documentation, forms, and guidance so that HR tasks are clear, standardised and easy to follow.
• Flag opportunities to simplify or automate tasks, using data and feedback to suggest practical improvements.
• Provide responsive, first line support to employees and managers via agreed channels (e.g. service desk, email, HR system).
• Give initial guidance on routine employee relations and policy queries, escalating complex or sensitive issues to the Senior People & Culture Business Partner or Head of People.
• Gather feedback and spot recurring questions or pain points, proposing changes to processes, FAQs or self service content.
• Act as a key user and day to day administrator for the HRIS and related HR systems (e.g. ATS, learning, engagement tools).
• Support the implementation and enhancement of the new HR platform, including configuration, testing, data cleansing, training coordination and user support.
• Help to keep HR data accurate and secure, running routine checks and corrections where needed.
• Produce regular HR dashboards and reports, highlighting trends and issues for the HR leadership team.
• Champion the use of digital and AI enabled tools (such as workflows, templates, and basic analytics) to reduce manual work and improve response times.
• Help ensure HR policies, processes and records meet legal, regulatory, and internal standards, including data privacy requirements.
• Carry out routine compliance checks (e.g. right to work, contract documentation, system access) and follow up on actions.
• Support the communication and rollout of policy and process changes, preparing clear, user friendly content for employees and managers.
• Assist with health & safety and other people related compliance activities, working with relevant internal and external stakeholders.
• Work closely with the wider People & Culture team to align processes and share good practice across operating companies.
• Help colleagues adapt to new systems and ways of working, offering practical support and training where appropriate.
• Contribute to People & Culture projects (for example, engagement, performance, or wellbeing initiatives) by providing data, system support and operational input.

Requirements

• Degree in Human Resources, Business Administration, Information Systems or a related field, or equivalent experience.
• CIPD Level 5 (or working towards) or equivalent professional qualification is desirable.
• Typically 3–5 years’ experience in HR Operations, People Operations or a similar HR role in a fast paced environment.
• Hands on experience using HR systems (e.g. HRIS, ATS, payroll) and supporting system changes or implementations.
• Experience managing HR administration and lifecycle processes with a focus on accuracy, deadlines and service quality.
• Exposure to working with HR Business Partners or senior managers to deliver people initiatives and resolve issues.
• Experience coordinating the work of others, or mentoring more junior team members, is an advantage but not essential.
• Confident user of HR systems and Microsoft 365 comfortable learning new digital tools quickly.
• Good Excel/Sheets skills to manipulate HR data and create clear, basic dashboards or reports.
• Awareness of how automation and AI enabled features can be used in HR systems (e.g. workflows, templates, simple analytics).
• Comfortable liaising with vendors and internal IT on system issues, small changes and service requests.
• Clear and professional communicator, able to explain HR processes and system steps in straightforward language.
• Well organised, able to manage multiple tasks, prioritise effectively and meet agreed deadlines.
• Strong attention to detail with a practical, problem solving mindset.
• Collaborative and approachable, building positive working relationships across teams and locations.
• Open to change, curious about new technology and keen to improve how things are done.
• Working knowledge of UK employment law fundamentals and HR best practice, with an interest in building global knowledge over time.
• Understanding of HR governance and data privacy principles (e.g. UK GDPR) and their application to HR records and systems.
• Basic understanding of payroll processes and how HR and payroll data flows connect.
• Familiarity with right to work and visa related checks, or willingness to learn.

Benefits

• 25 days holiday per year with ‘bonus’ days for long service
• Discretionary bonus scheme
• Personal development opportunities
• Group life assurance
• Group personal pension plan
• Employee assistance programme
• Access to online GP service via Health Hero
• Hybrid working
• at least 3 days a week in the office
• Stunning offices in Fulham Palace
• Weekly themed breakfast, fruit and snack cupboard
• Monthly “Thirsty Thursdays”
• Regular company social events