Provide technical support via phone (Customer Service), WhatsApp, email and digital platforms;
Address technical questions and complaints in a tailored manner, seeking solutions and customer satisfaction;
Advise customers on correct product application and installation procedures;
Support customers with product warranty claims, acting as an intermediary with retailers and distributors;
Open service requests and schedule technical service appointments, supporting the field technical consultant team;
Provide support and analyze processes involving refunds or reimbursement of labor costs;
Collaborate with the technical department to update documents, manuals and processes, and prepare reports on Customer Service activities.

Degree completed or in progress in Automotive Systems, Automotive Engineering, Business Administration or related fields.
Course or knowledge of Microsoft Office suite, especially Excel.
Experience in the sector such as mechanical workshops, auto parts, motorcycle parts, distributors or manufacturing companies in the industry.
Knowledge of vehicles, their characteristics and technologies;
Strong verbal and written communication skills;
Specialized courses in the area such as SENAI, ETECs, etc.

Private Pension Plan
Bradesco Health Plan – inpatient ward or equivalent, extendable to legal dependents with co-payment for consultations, exams and specialized tests
On-site cafeteria
On-site parking
Amil Dental Plan
Group Life Insurance
Profit Sharing (PLR)
Mutual Credit Cooperative
Pharmacy agreement (100% employee cost, with payroll discount)
Basic food basket (or equivalent credit on the meal card); Transportation allowance (for those who use public transport)
Payroll-deductible loan line with Santander

Technical Support Analyst I

Key skills