Manage day-to-day billing workflows, including claims submission, reconciliation, and follow-up
Track and resolve claim denials and follow up with payers to ensure timely reimbursement
Maintain accurate billing, insurance, and provider records within EMR and practice management systems
Support revenue cycle reporting and collaborate with operations leadership to improve efficiency
Manage credentialing and payer enrollment for new Registered Dietitians (RDs)
Track credentialing timelines to ensure clinicians are onboarded and billable as efficiently as possible
Maintain up-to-date provider licenses, credentials, and payer statuses
Ensure provider capacity keeps pace with patient growth
Support onboarding of clinicians into EMRs, billing systems, and administrative workflows
Maintain accurate provider and administrative data across internal systems
Assist with scheduling, data entry, and clinician administrative support as needed
Collaborate with leadership to streamline workflows and build scalable operational processes
Ensure compliance with HIPAA and payer requirements across all workflows
Serve as a point of contact for clinicians and patients regarding administrative and billing questions
Communicate clearly, professionally, and empathetically in a patient-centered care environment

1+ years of healthcare administration experience
Prior experience with medical billing, insurance claims, denials, or RCM workflows
Strong organizational skills and exceptional attention to detail
Comfort with EMRs, billing software, spreadsheets, and Google Workspace
Ability to work independently in a fast-paced, fully remote environment
Experience with credentialing, payer enrollment, or provider onboarding (Preferred)
Experience in behavioral health, nutrition, or eating disorder practices (Preferred)
Familiarity with EMRs such as SimplePractice, Healthie, or similar systems (Preferred)
Working knowledge of CPT and ICD-10 codes (Preferred)

Billing, Credentialing & Back-Office Operations Coordinator

Key skills