Key skills
Business IntelligenceSaaSProject ManagementCommunicationSales
About this role
Role Overview
- Serve as the operational, program, and project management backbone for the partner business
- Lead and manage cross-functional projects across the partner lifecycle (e.g., partner programs, reporting automation)
- Define scopes, requirements, timelines, success metrics, and stakeholder alignment plans
- Ensure timely delivery of reporting, dashboards, documentation, and partner-facing materials
- Identify inefficiencies and recommend process improvements that strengthen accuracy, scalability, and cross-functional alignment
- Develop and maintain operating rhythms for partner processes, ensuring predictable, consistent execution across teams
- Collaborate with the Business Intelligence team to automate data flows and replace manual reporting processes with scalable solutions
- Partner with the owners of Sprinklr’s internal systems to ensure requirements are defined clearly and delivered accurately
- Serve as the operational liaison for Alliances, translating business needs into structured asks for technical teams.
Requirements
- 5–7 years of experience in operations, program/project management, or sales/partner operations, ideally in SaaS or channel-focused environments
- Bachelor's degree in business, Operations Management, Finance, or a related field
- or equivalent years of experience
- Proven ability to lead cross-functional projects end-to-end, from planning through execution
- Strong organizational skills, attention to detail, and ability to manage multiple workstreams in a fast-paced environment
- A proactive, solution-oriented approach with a passion for operational excellence
- Experience creating documentation (process maps, requirements, SOPs) and managing operational workflows.
- Excellent communication skills with the ability to drive alignment and convey complex information across diverse audiences.
- Proven strategic thinking, ability to develop actionable plans, and execution skills that achieve organizational goals.
- Strong focus on operational efficiency, process optimization, and continuous improvement methodologies.
Benefits
- Voluntary healthcare coverage
- Paid time off
- Generous caregiver and parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
- 401k plan with 100% vested company contributions
- Flexible paid time off and holidays