Develop and execute a comprehensive infrastructure operations strategy aligned with the company's goals.
Collaborate with product operations, procurement and infrastructure design teams to identify infrastructure operations needs, define hardware requirements, and develop the company's infrastructure standards.
Oversee the day-to-day operations of the infrastructure operations team, ensuring the timely resolution of incidents, problems, and service requests.
Establish and enforce best practices, policies, and procedures for infrastructure operations to maintain a high level of system availability and quick incident resolution.
Develop and monitor SLAs and implement data-driven approaches to measure and improve operational efficiency and effectiveness.
Drive innovation and evaluate emerging technologies to optimize infrastructure maintenance, reduce costs, and enhance operational capabilities.
Manage relationships with hardware vendors and service providers, ensuring hardware support agreements are renewed and updated in a timely manner and the contracts are effectively managed.
Develop and oversee the infrastructure operations budget, making strategic decisions to optimize resource allocation and control costs.
Lead, develop and inspire a team of infrastructure operations engineers, fostering a culture of collaboration, innovation, and continuous improvement.
Set clear performance goals, conduct regular performance reviews, and provide guidance and support for career development.

Proven experience in a senior-level operations management role, preferably as a Head of Infrastructure Operations or a similar position.
Deep understanding of data center infrastructure including server equipment, networks, cloud computing, and power distribution systems.
Strong knowledge of ITIL principles and best practices.
Excellent leadership and people management skills, including performance management and developing high-performing teams.
Strong analytical and problem-solving abilities, with the ability to make data-driven decisions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the company.
Bachelor's degree in computer science, information technology, or a related field.

Head of Infrastructure Operations

Key skills