Manage and integrate sales and customer relationship channels, promoting multiple ways to connect with the market to expand reach, commercial efficiency and value generation;
Design and evolve customer relationship and service models across the organization, ensuring consistency of the value proposition, competitive differentiation and support for commercial strategies;
Manage sales center, customer service and CX operations, focusing on performance, revenue growth, operational efficiency and excellence in the customer journey, ensuring alignment with the company's targets and strategic guidelines;
Responsible for managing public tender processes, private quotations and sales intelligence, ensuring governance, compliance, competitiveness and analytical support for commercial decisions.

Bachelor’s degree in Business Administration, Engineering or related fields;
MBA preferred;
Experience in Commercial Excellence preferred, focusing on different sales channel models—particularly sales intelligence, sales center, public tenders, customer service center and CX (Customer Experience);
Advanced English;
Intermediate Spanish;
MS Office (advanced Excel) and BI tools;
Analytical skills and commercial storytelling;
Willingness to travel (meetings, branch visits and corporate events).

Sales Channels Manager

Key skills