Own daily outreach to prospective and applying families via phone, SMS, and email
Follow structured sequences (calls + texts + emails) to move families from interest → application → enrollment
Lead conversations that uncover needs, answer questions, and confidently guide next steps
Reduce drop-off by identifying and removing blockers in real time
Guide Families Through Onboarding
Support families through enrollment tasks with clarity and urgency
Ensure families feel confident in their education plan and next steps
Reinforce that OpenEd is simple, flexible, and supported every step of the way
Own the Ongoing Relationship
Stay connected with enrolled families through key moments in their journey
Proactively reach out when something is off-track (missing logs, incomplete steps, etc.)
Re-engage families who stall or disengage
Operate with Speed + Precision
Manage a high volume of conversations without sacrificing quality
Maintain clear, timely follow-up across all channels
Track activity and outcomes in HubSpot and contribute to pipeline visibility
Close the Loop + Improve the System
Surface patterns in objections, confusion, or friction points
Partner with team leads to improve messaging, workflows, and resources
Share what’s working so the team gets better, faster
Success Metrics: Enrollment Conversion Rate (application → enrolled) Speed to Enrollment (time from application to completion) Outbound Activity + Contact Rate (calls, SMS, emails completed daily) Re-engagement Rate ≥ 70% for stalled or at-risk families Response Time < 24 hours across channels Family Satisfaction ≥ 90%
Requirements
A relationship builder who thrives on creating meaningful connections with families
A data-driven team member who can translate family feedback into actionable improvements
A skilled communicator who can convey educational concepts with clarity and empathy
A customer advocate who connects families with appropriate resources, and a personal touch.
A problem-solver who identifies pain points in the family journey and applies solutions
A passionate educator (at heart) who believes in personalizing learning for every child.
Benefits
Competitive salary $25-$30/hour and 401k plan + company matching opportunities.
Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, hospital indemnity, accident, STD/LTD, HSA, and FSA with dependent care.
Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.