About this role
Role Overview
- Drive Enrollment Through High-Volume Outreach
- Own daily outreach to prospective and applying families via phone, SMS, and email
- Follow structured sequences (calls + texts + emails) to move families from interest → application → enrollment
- Lead conversations that uncover needs, answer questions, and confidently guide next steps
- Reduce drop-off by identifying and removing blockers in real time
- Guide Families Through Onboarding
- Support families through enrollment tasks with clarity and urgency
- Ensure families feel confident in their education plan and next steps
- Reinforce that OpenEd is simple, flexible, and supported every step of the way
- Own the Ongoing Relationship
- Stay connected with enrolled families through key moments in their journey
- Proactively reach out when something is off-track (missing logs, incomplete steps, etc.)
- Re-engage families who stall or disengage
- Operate with Speed + Precision
- Manage a high volume of conversations without sacrificing quality
- Maintain clear, timely follow-up across all channels
- Track activity and outcomes in HubSpot and contribute to pipeline visibility
- Close the Loop + Improve the System
- Surface patterns in objections, confusion, or friction points
- Partner with team leads to improve messaging, workflows, and resources
- Share what’s working so the team gets better, faster
- Success Metrics: Enrollment Conversion Rate (application → enrolled) Speed to Enrollment (time from application to completion) Outbound Activity + Contact Rate (calls, SMS, emails completed daily) Re-engagement Rate ≥ 70% for stalled or at-risk families Response Time < 24 hours across channels Family Satisfaction ≥ 90%
Requirements
- A relationship builder who thrives on creating meaningful connections with families
- A data-driven team member who can translate family feedback into actionable improvements
- A skilled communicator who can convey educational concepts with clarity and empathy
- A customer advocate who connects families with appropriate resources, and a personal touch.
- A problem-solver who identifies pain points in the family journey and applies solutions
- A passionate educator (at heart) who believes in personalizing learning for every child.
Benefits
- Competitive salary $25-$30/hour and 401k plan + company matching opportunities.
- Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, hospital indemnity, accident, STD/LTD, HSA, and FSA with dependent care.
- Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
- Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
- Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.