Guide client success, ensuring profitability, and encouraging a high-performance team culture.
Lead QBRs with the cross-functional teams and help complete client growth plans.
Improve client growth by achieving set targets and identifying expansion opportunities.
Stay ahead of industry trends and contribute to marketing and progress efforts.
Mentor and support Account Managers to foster a high-performing team.
Implement the best Client Management practices and financial reporting including client forecasts, invoicing, and budget reconciliation.
Strengthen client relationships through engagement in events, webinars, experience, and case studies.
Manage commercial targets, ensure client projects are resourced to deliver successful outcomes, and work with Client Management VPs to resolve any gaps.
Guide cross-team collaboration to provide integrated, client-centric solutions.
Implement foundational best practices such as conference reports, timeline management with Project Management roles and responsibilities to deliver client responses, proper internal check-ins.
Improve team resources to enhance client (and internal) team satisfaction and profitability.
Identify process improvements, flag issues to VP/Client Partner and Capability teams and resolve.

Have a solid understanding of SEO and how it fits into client work
Be comfortable talking about AI solutions and how they can be applied
Experience building teams and scopes fit for client's purpose, and know how to optimize to improve profitability and outputs
Experience with platforms like Google Analytics to analyse performance data, produce insights, and guide decision-making that optimizes client outcomes and maximizes Return on investment
Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity
Ability to anticipate client needs, identify opportunities, and drive results

You'll be eligible to join our discretionary annual bonus scheme.
Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.
We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

Account Director

Key skills