Junior Customer Care Representative

Role Overview

• You will join the Customer Care team and be responsible for responding to our users' daily requests.
• Comfortable both verbally and in writing, you will handle customer inquiries via email, phone, and social media.
• Ensure a high-quality customer relationship follow-up in line with our KPIs.
• Contribute to optimizing tools and processes, and proactively report friction points/bugs encountered by our customers to internal teams.
• Contribute to the continuous improvement of the service by being proactive and proposing improvements.

Requirements

• Minimum 3 years of experience (open to junior candidates with strong potential).
• Excellent verbal communication skills.
• Impeccable written spelling and grammar.
• A dynamic personality and a humble disposition.
• Patient, empathetic, and detail-oriented.
• Comfortable with the digital environment and all its aspects.
• Fast learner, able to synthesize information and adapt easily to new tools and processes.
• Autonomous with excellent interpersonal skills and strong team spirit.
• A natural problem-solver who enjoys devising smart solutions to recurring issues and believes that the best support is no support.
• Share our values of excellence, curiosity, and proactivity.
• English and French: reading, writing, and speaking.
• Ideal fit if you are a team player, engaged, and motivated by Cafeyn's growth project.
• Interest in and familiarity with the press/media and new technologies.
• Experience in a customer service role.
• Experience with ticketing tools like Zendesk (big plus).

Benefits

• Gym membership contribution.
• Flexible remote work policy: 2 days in the office / 3 remote days per week, with the option to come in more if desired.
• VIP access to the Cafeyn app.
• Health insurance + CIMR.