Home
Jobs
Saved
Resumes
Junior Customer Care Representative at Cafeyn | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Junior Customer Care Representative
Cafeyn
Website
LinkedIn
Junior Customer Care Representative
Tangier, Virginia, United States of America
Contract
4 weeks ago
No Visa Sponsorship
Apply Now
Key skills
Communication
Remote Work
About this role
Role Overview
You will join the Customer Care team and be responsible for responding to our users' daily requests.
Comfortable both verbally and in writing, you will handle customer inquiries via email, phone, and social media.
Ensure a high-quality customer relationship follow-up in line with our KPIs.
Contribute to optimizing tools and processes, and proactively report friction points/bugs encountered by our customers to internal teams.
Contribute to the continuous improvement of the service by being proactive and proposing improvements.
Requirements
Minimum 3 years of experience (open to junior candidates with strong potential).
Excellent verbal communication skills.
Impeccable written spelling and grammar.
A dynamic personality and a humble disposition.
Patient, empathetic, and detail-oriented.
Comfortable with the digital environment and all its aspects.
Fast learner, able to synthesize information and adapt easily to new tools and processes.
Autonomous with excellent interpersonal skills and strong team spirit.
A natural problem-solver who enjoys devising smart solutions to recurring issues and believes that the best support is no support.
Share our values of excellence, curiosity, and proactivity.
English and French: reading, writing, and speaking.
Ideal fit if you are a team player, engaged, and motivated by Cafeyn's growth project.
Interest in and familiarity with the press/media and new technologies.
Experience in a customer service role.
Experience with ticketing tools like Zendesk (big plus).
Benefits
Gym membership contribution.
Flexible remote work policy: 2 days in the office / 3 remote days per week, with the option to come in more if desired.
VIP access to the Cafeyn app.
Health insurance + CIMR.
Apply Now
Home
Jobs
Saved
Resumes