About this role

Lead the U.S. and Canada People Operations team to drive our service delivery model and people experience goals
Oversee daily inquiry management through ServiceNow ensuring consistent and timely resolution
Monitor key performance indicators, service metrics, and employee feedback to drive continuous improvement
Oversee end-to-end onboarding, employee changes and offboarding processes across U.S. and Canada
Identify opportunities to improve efficiency through AI and automation tools
Drive adoption of digital tools to reduce manual workload and enhance employee experience
Partner with Global People Analytics to provide regular insights and ad hoc reporting needed for the team and for the region

Bachelor's degree in Human Resources Operations, Business Administration or a related discipline or equivalent experience
10+ years of progressive experience in People Operations, or HR Shared Services, with at least 5 years in a global/shared services environment
Experience leading People Operations or HR service delivery teams
Direct experience supporting a workforce of 2,000+ employees
Hands-on experience with Workday implementations (HCM and related modules)

People Operations Leader

Key skills