Vice President, Platform Engineering

Role Overview

• Define and own the overall technical vision, architecture, and technology stack for Vibrant’s unified platforms
• Partner with the CTO on long-term platform strategy, roadmap, and investment priorities
• Collaborate with product owners and organizational leaders to align platform strategy with business goals, user needs, and funding realities
• Prioritize near-term delivery needs while ensuring long-term scalability, security, and sustainability of platform solutions
• Establish objectives and key results (OKRs) for platform engineering teams
• Define and execute talent strategy for Platform Engineering, including recruitment, development, and succession planning
• Lead platform engineering teams responsible for executing platform roadmaps, including CRM, contact center systems, software engineering, and DevOps
• Translate product requirements into robust, flexible, and secure technical solutions
• Own and oversee user-facing platforms (e.g., CRM), interaction management systems (e.g., contact center solutions), and contact routing technologies (telephony, video, chat)
• Establish and oversee AI/ML operations (MLOps) infrastructure, including model training pipelines, deployment workflows, monitoring systems, and governance frameworks for responsible AI
• Oversee DevOps, automation, testing, and reliability practices to ensure high availability and performance
• Establish and manage external vendor relationships, contracts, and strategic partnerships
• Ensure platform initiatives are delivered on time, within budget, and in alignment with organizational priorities
• Serve as a senior technology leader and advisor to executive leadership, ensuring alignment between technology strategy and organizational goals
• Communicate platform strategy, progress, and outcomes to executives with varying levels of technical expertise
• Mentor and develop senior engineering and technical leaders; conduct performance reviews and support leadership growth
• Foster a healthy, inclusive, and high-performing engineering culture grounded in accountability, collaboration, and mission impact
• Motivate teams to achieve objectives while retaining and developing top technical talent
• Evaluate technical, operational, and organizational risks impacting platform delivery and long-term strategy
• Approve decisions that commit significant financial, technical, and human resources within Platform Engineering
• Establish and enforce policies, standards, and best practices governing platform development and operations
• Ensure compliance with organizational, regulatory, and public health–related requirements as applicable, including HIPAA, FedRAMP, NIST cybersecurity frameworks, and federal data governance standards
• Maintain awareness of emerging technologies, industry trends, and public sector considerations relevant to platform engineering

Requirements

• 10+ years of relevant experience, including 5+ years in technology delivery roles and 10+ years in senior leadership or executive roles
• 10+ years of experience leading platform engineering, software engineering, or large-scale technology organizations
• Demonstrated experience in delivering technology solutions in compliance with federal requirements, including SAMHSA, HHS, and crisis services standards
• Experience implementing AI/ML operations (MLOps) practices, including model lifecycle management, automated training/deployment pipelines, bias detection and mitigation, and responsible AI governance
• Proficiency with crisis services technology platforms, including contact center systems, CRM platforms, and multi-channel engagement tools (voice, text, chat, video)
• Demonstrated success managing multiple teams and complex technology portfolios
• Strong project and program management experience
• Expertise in finance, data integrity, communication, and enterprise software tools
• Experience in public health, public policy, mental health, nonprofit, or startup environments strongly preferred
• Demonstrated commitment to diversity, equity, and inclusion
• Bachelor’s degree (and/or years in lieu)

Tech Stack

• Cyber Security

Benefits

• Medical
• Dental
• Vision
• Supplemental income insurance
• Employer paid disability insurance
• Employer paid life insurance
• Pre-tax FSA for medical and dependent care
• 401K available