The professional will be responsible for driving system adoption and engagement among clients.
Act strategically to identify improvement opportunities, resolve issues, and propose actions that maximize the software's value.
This role requires technical skills, business acumen and project management ability.
Serve as the primary connection point among Benner's internal areas (Customer Success, Support, Product, Sales and Projects), ensuring alignment of initiatives focused on customer success.
Metrics Monitoring and Analysis: Track and interpret system usage indicators such as logins, access to key modules, average session duration and NPS;
Diagnosis and Intervention: Conduct diagnostics with clients to identify barriers to adoption, such as lack of training or technical difficulties;
Conducting Training and Enablement: Plan and deliver hands-on training to expand efficient system use;
Adoption Action Management: Prioritize and plan initiatives according to the client profile and expected impact;
Feedback and Continuous Improvement: Prepare detailed reports on the results of actions taken, including lessons learned and success indicators.
Requirements
Education: Bachelor's degree in Business Administration, Law, Information Technology or related fields.
Desired Experience and Knowledge: Experience in project management, Customer Success, consulting or related areas;
Experience with data analysis and the use of engagement monitoring tools.
Technical Skills: Knowledge of legal department routines, especially modules such as Litigation and Contracts;
Strong data orientation, with the ability to make decisions based on indicators and metrics.
Behavioral Skills: Excellent communication, negotiation and conflict-resolution abilities;
Organized profile, results-oriented, with attention to deadlines and high-quality deliveries.
Differentials: Previous experience in system adoption initiatives;
Prior experience in legal departments or with legal technology solutions.