Mid-level Systems Implementation Consultant – Legal Product

Role Overview

• The professional will be responsible for driving system adoption and engagement among clients.
• Act strategically to identify improvement opportunities, resolve issues, and propose actions that maximize the software's value.
• This role requires technical skills, business acumen and project management ability.
• Serve as the primary connection point among Benner's internal areas (Customer Success, Support, Product, Sales and Projects), ensuring alignment of initiatives focused on customer success.
• Metrics Monitoring and Analysis: Track and interpret system usage indicators such as logins, access to key modules, average session duration and NPS;
• Diagnosis and Intervention: Conduct diagnostics with clients to identify barriers to adoption, such as lack of training or technical difficulties;
• Conducting Training and Enablement: Plan and deliver hands-on training to expand efficient system use;
• Adoption Action Management: Prioritize and plan initiatives according to the client profile and expected impact;
• Feedback and Continuous Improvement: Prepare detailed reports on the results of actions taken, including lessons learned and success indicators.

Requirements

• Education: Bachelor's degree in Business Administration, Law, Information Technology or related fields.
• Desired Experience and Knowledge: Experience in project management, Customer Success, consulting or related areas;
• Experience with data analysis and the use of engagement monitoring tools.
• Technical Skills: Knowledge of legal department routines, especially modules such as Litigation and Contracts;
• Strong data orientation, with the ability to make decisions based on indicators and metrics.
• Behavioral Skills: Excellent communication, negotiation and conflict-resolution abilities;
• Organized profile, results-oriented, with attention to deadlines and high-quality deliveries.
• Differentials: Previous experience in system adoption initiatives;
• Prior experience in legal departments or with legal technology solutions.

Benefits

• Meal and grocery allowance
• Health and dental insurance
• Life insurance
• Day off on your birthday
• Corporate university
• Support for certifications (additional bonus)
• Allowances: education, marriage, daycare, maternity/paternity
• TotalPass
• Maternity/paternity benefit: newborn hospital discharge kit
• Partnership with Prisma Psicologia: exclusive rates for psychotherapy sessions for employees and dependents
• Performance-based profit sharing (PPR).