Delivery of onboarding sessions for new customers, ensuring smooth product adoption
Configure and implement software solutions based on customer requirements
Provide training and guidance to end-users on product functionality
Troubleshoot initial setup issues and escalate complex problems as needed
Maintain accurate documentation of customer configurations and processes
Collaborate with internal teams to ensure timely delivery of onboarding milestones
Support customers during early usage phases to drive engagement
Gather feedback from customers to inform product improvements
Monitor solution performance and contribute to continuous improvement efforts

Proven experience in a Solutions Consultant, Implementation Specialist, or Technical Onboarding role
Ability to translate customer requirements into technical configurations and solution designs
Confident in delivering customer-facing training, workshops, or onboarding sessions
Solid troubleshooting skills, including identifying setup issues and knowing when to escalate
Strong documentation skills for maintaining accurate records of customer environments and configurations
Excellent stakeholder communication, coordinating with internal teams to ensure project milestones are met
Ability to support customers through early adoption phases, helping drive engagement and successful usage
Bachelor’s degree in relevant technical field or equivalent experience
Ability to fulfil all requirements to achieve Security Clearance (SC) and NPPV3
Willingness to travel from time to time to visit our customers and prospects, both in the UK and internationally

Solutions Consultant – Corporate

Key skills