Through a combination of referrals, assessment, and individual meetings with people being served, Case Managers (CMs) explore what services and supports are needed or desired based on individual needs.
CMs provide equitable access to coordinated access systems, assess and triage people for housing and other resources, and build connections to underserved communities.
CMs work collaboratively with a dynamic team consisting of peer support specialists, other non-profits, medical professionals, public safety professionals, and more to support participant goals.
The Case Manager initiates contact with individuals referred through the deflection process or law enforcement referrals and conducts intake and assessment to determine service needs.
A primary focus of this role is connecting participants to substance use disorder (SUD) treatment providers for assessment and ongoing care.

High school diploma or equivalent required.
Associate’s degree, or higher in a relevant field, preferred.
A criminal background check will be conducted.
Pre-Hire Drug Screen required.
Valid Oregon Driver’s License and proof of automobile insurance required.
Access to reliable personal vehicle required.
Identifies as having at least 2 years of lived experience in recovery with addiction challenges preferred.
Associate's degree with 2-3 years of experience or high school diploma and 4-5 years of experience.
Experience with mental health recovery is desirable.
Understands the principles of trauma informed care, recovery, consumer-involvement, and trauma-informed care.
Peer Support Specialist (OHA Traditional Health Worker certification) or MHACBO CRM certification preferred.
CADC I credential is preferred.

Deflection Case Manager

Key skills