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IT Support Technician at Saft | JobVerse
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IT Support Technician
Saft
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IT Support Technician
Toulouse, Occitanie, France
Internship
20 hours ago
No Sponsorship
Apply Now
Key skills
Communication
Remote Work
About this role
Role Overview
User support: You will contribute to first-level technical support (software, hardware, network) and assist users in resolving their issues.
Diagnosis and troubleshooting: You will help identify technical incidents and participate in their resolution, with support from the team.
Installation and configuration: You will be involved in preparing, installing, and configuring workstations and equipment (PCs, printers, etc.).
Ticket management: You will participate in tracking support requests (opening, updating, closing) and communicating with users.
IT maintenance: You will contribute to maintenance tasks (updates, patches, backups) to ensure service continuity.
Remote support: You may handle requests remotely using dedicated tools.
Documentation: You will help write and update technical procedures and how-to guides.
Security awareness: You will be introduced to IT security best practices and help promote them to users.
Requirements
You are currently studying for a Bac+2 to Bac+5 degree in IT (equivalent to an associate to master’s level).
You want to develop your skills in IT support.
You have good written communication skills.
You enjoy working in a team and learning from others.
You are known for your service-oriented approach and strong communication.
You are curious, responsive, and motivated.
Benefits
Amazing team moments: every occasion is a celebration 🥳
A supportive, stimulating work environment centered on an ambitious project ✨
Fresh fruit delivered twice a week to keep your energy up 🍑 🍌
Knowledge sharing and mutual support across teams.
A quality coffee machine (Nespresso, what else?) ☕
Modern, spacious offices for work and meetings 🏢
A remote work policy to support work-life balance 🏡
A warm, well-organized onboarding into our team 🌞
All the tools you'll need: PC, keyboard, noise-cancelling headset, etc. 🖥️
Apply Now
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