Provide direction, motivation, and mentorship in connecting the team to Emerson’s core strategic vision.
Recruit, develop, mentor, and manage a high-performing team built on operational excellence.
Collaborate with colleagues to manage a functional onboarding and development program.
Manage Key Performance Indicators that motivate and drive accountability throughout the team and achieve desired results.
Recognize and promote team successes that reflect customer and business impact and overall achieve strategic objectives.

Bachelor’s Degree or equivalent experience: Preferably in the business administration field.
2-3 years of leadership experience: Demonstrated leadership and vision in managing staff, groups, and projects.
Proven ability to develop strong and cooperative relationships with collaborators and functional area managers.
Excellent interpersonal and situational leadership skills to mentor and develop the team.
Verbal and written communication (Advanced English (C1) proficiency) skills to connect with varied audiences across multi-cultural and language environments.
Advanced understanding of critical metrics pertaining to call and chat management operations.

Customer Service Group Manager

Key skills