Oversee the end-to-end process of a project lifecycle, ensuring accuracy, completeness, and compliance with contractual agreements and company policies.
Lead cross-functional teams to develop and implement process improvements, automation solutions, and best practices to enhance data integrity and process compliance.
Provide mentorship and guidance to junior team members, fostering a culture of continuous learning and professional development.
Act as a key liaison between the Internal Operations team and other departments, including Finance, Project Management, Delivery Teams, and Legal, to address complex processes and data issues.
Develop and maintain robust controls and procedures to mitigate risks related to data accuracy and process compliance.
Collaborate with IT teams to implement and optimize PSA systems and tools, ensuring alignment with business requirements and objectives.
Prepare and present regular performance reports and insights to senior management, highlighting key trends, risks, and opportunities.

Bachelor’s degree in Quality Management, Project Management, Business Administration, Information Technology, Computer Science, or a related field.
Advanced English communication skills.
2-4 years of progressive experience in project management, quality management, or similar roles.
Strong leadership and mentorship skills, with a proven track record of driving results through teams.
In-depth knowledge of delivery processes, quality management, and data integrity requirements.
Excellent project management skills with the ability to lead cross-functional initiatives from conception to implementation.
Advanced proficiency in Microsoft Excel and experience with project management software and ERP systems.

Senior Operations Analyst

Key skills