About this role
Role Overview
- Provide a one-call resolution through asking pertinent questions to understand members’ concerns.
- Answer calls in a timely manner, as they are automatically received through blended call queues.
- Maintain up to date support knowledge through offered training
- Accurately document requests, status changes, complaints, and grievances
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Requirements
- High School diploma or GED
- Have 1 year of Customer Service/Call Center Experience.
- Ability to submit to and pass a background check.
- Basic understanding of a call center environment in a customer service role and quality monitoring processes.
- Ability to sit for long periods of time.
Benefits
- Paid Training with Equipment provided.
- Career Growth Opportunities
- PerkSpot
- Employee discount program
- Full Benefit Options
- From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time