Customer Service Representative

Role Overview

• Efficiently process customer orders and credit card transactions through our centralized call system
• Manage a high volume of calls with a focus on service excellence
• Collaborate with quality control, sales, and production teams to guarantee timely delivery and service of products
• Address customer inquiries, providing accurate information and solutions
• Willingness to spend time observing the production process at facilities or jobsite to get product knowledge

Requirements

• 1-3 years experience in dispatching in a similar industry
• High School Diploma
• 3 years of experience in a customer service or client-facing role
• Proven track record of meetings and exceeding service standards
• Proficient in the use of smartphones, digital tools, and app management across both IOS and Android platforms
• Advanced skills in MS Office suite
• Bilingual (desirable)
• A proactive approach to problem-solving with strong decision-making skills
• Excellent writing, strong communication and interpersonal skills with attention to details, ability to handle multiple tasks and prioritize effectively

Tech Stack

• Android
• iOS

Benefits

• Competitive pay
• Robust medical, dental, and vision coverage
• Employee Assistance and well-being programs
• Paid pregnancy and parental leave
• Generous paid time off and holiday pay
• 401k savings plan
• In-house virtual training through Cemex University
• Education assistance