IT Support Specialist

Role Overview

• Provide support to users of our FoodGenius software solution and assist employees of our company and our parent company, Glückliche Gäste GmbH
• Maintain and service the IT infrastructure — both internally and at our customers' sites
• Provide telephone support, including for complex requests, always with a solution-oriented approach
• Participate in the on-call rotation with the team to ensure our service standards are upheld outside regular working hours

Requirements

• Solid knowledge of Windows operating systems
• Basic knowledge of Linux
• Initial experience working with networks
• Friendly and professional demeanor, even in demanding situations
• Ability to compose error-free emails
• Motivation and willingness to learn
• Loyalty to the company and a team-oriented mindset
• Resilience and a sense of humor, even in challenging situations

Tech Stack

• Linux

Benefits

• Flexible working hours and the option to work partly from home
• Regular training opportunities — we actively support your learning goals
• A motivated and collegial team with strong camaraderie
• Monthly gaming evenings in the office
• 25 days of vacation to rest and recharge (increases by one day for each full calendar year up to a maximum of 30 days)
• Modern facilities including showers, a washing machine and a high-quality espresso machine to start your day right