Prepare and provide pricing proposals to customers managed by the Outside/Specialised Sales.
Engage with customers and pricing teams to ensure clear communication and follow up as needed.
Provide support on commercial matters to the sales department and coordinate sales-related information to facilitate smooth operations and invoicing.
Follow up on quotations sent, expiring, not booked, or lost, and take appropriate action.
Support & guide Customers to effectively use of MyPrices, CMA CGM’s digital tool for quotations.
Maintain quotes and business support to the Customer portfolios mapped to the Outside/Specalized Sales and to new customers via the Sales mailbox.
Make proactive telephone sales calls to follow up with customers on quotations sent to Customers without bookings.
Update CRM with all required information and relevant details with follow-up feedback for Customers.
Coordinate closely with Trade / Pricers to ensure consistent business support to Customers as required commercially.
Promote CMA CGM Group Services including Non-Maritime Products.
Contribute to dispute resolution and liaise with Pricers & Customer Care on freight and DDSM claims.
Propose volume potential & new opportunities to the Outside Sales & Specialised Sales team as necessary.
Collect market information on the competition’s activities regarding rates, new & existing services.

Sales Support Coordinator

Key skills