Product Manager, Commercial Systems and Tools

Role Overview

• Execute tactical support with the Associate Director, Commercial Systems and Tools in implementing strategic roadmaps for the global sales technology ecosystem
• Become in-house expert for Revenue Technology ecosystem, including day-to-day usage support for Revenue team members globally
• Coordinate with IT, Product Management, Sales, and Sales Operations teams to support the deployment of prioritized sales technology initiatives under senior guidance
• Manage day-to-day coordination of system integrations, data quality improvements, environment management, and release activities, including effective change management to ensure smooth feature and tooling deployments
• Develop and maintain usage and adoption reporting across sales tools, analyzing data to identify underutilized features and present optimization recommendations
• Support financial tracking and vendor management activities including license monitoring, renewal coordination, cost reporting, and vendor performance documentation
• Identify and document Revenue team member friction points, technology gaps, and high-impact improvement opportunities through regular stakeholder feedback collection and system usage analysis
• Assess training gaps and skill development opportunities across sales technology platforms, partnering with the Revenue Education team to develop timely and comprehensive training programs and enablement tools
• Assist in evaluating overlapping sales tools and support rationalization efforts to streamline the sales technology ecosystem and improve operational efficiency

Requirements

• Bachelor's degree in Business, Information Systems, Technology, or related field
• 3-5 years of experience in sales operations, technology operations, or business analysis roles
• Hands-on experience with CRM platforms and adjacent Sales technology such as Salesforce, HubSpot, Salesloft, LinkedIn Sales Navigator, ZoomInfo, Salesloft, etc.
• Proficiency in data analysis and reporting tools including Excel, Tableau, Power BI, or similar business intelligence platforms for creating dashboards and performance metrics
• Proactive mindset with strong ability to identify improvement opportunities, take initiative on process enhancements, and drive solutions forward independently
• Excellent communication and stakeholder management skills with experience collaborating across cross-functional teams in a global environment
• Experience with project coordination and change management principles in technology deployment or business process improvement initiatives
• Experience, understanding and expertise in Salesforce (preferred)
• 3+ years of experience in product ownership or business analysis (preferred)
• Self-starter with drive and demonstrated ability to execute in a fast-paced environment (preferred)
• History of teamwork and proven ability to deliver results (preferred)
• Strong communication skills, including oral, written, and presentation (preferred)

Tech Stack

• Tableau

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.