Provide advanced customer support in a production environment for Momentum Financials
Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools.
Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner.
Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues.
Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and implemented correctly.
Support system configuration, testing, validation activities, and execution support.
Work on Momentum enhancements and defect tracking and fixes
Perform impact analyses for proposed system changes, releases, and patches.
Utilize SQL queries for data extracts
Assist in troubleshooting Momentum production issues by analyzing system behavior, reviewing data, and coordinating with technical team to identify root causes and recommend solutions.
Ensure deliverables comply with project standards, governance processes, and documentation requirements.
Provide status updates, risks, and recommendations to leadership and stakeholders.
Contribute to continuous process improvement and help identify opportunities to optimize Momentum functionality and reporting.
Maintain Knowledge Articles for Tier 1
Utilize Artificial Intelligence to streamline processes, improve communication and reduce costs

US citizen with the ability to pass a Tier 2 MBI background investigation upon hire
5+ years of experience working with Momentum Financials front-end and preferably database
At least 5 years of experience supporting Momentum Financials implementations or operations
Knowledge of federal financials processes such as General Ledger, Budgeting, Accounts Payable, Accounts Receivable, and financial reporting
Strong analytical, problem-solving, written, and oral communication skills
Ability to work both independently and with a team to solve problems
Able to handle multiple and shifting priorities while meeting deadlines efficiently and effectively
Flexibility to put in hours needed to meet tight deadlines

Service Desk Analyst, Tier 2

Key skills