You are the first point of contact for users of our Infoma software modules in the area of financial accounting
You analyze and classify customer inquiries and document the reports in the ticketing system
You handle general customer inquiries and resolve them via remote diagnosis by providing guidance
For more complex issues, you compile all relevant data and information and prepare them for the next support level
You regularly make use of our training, development, and certification programs to continuously advance your skills

You have vocational training or a degree in business administration, public administration, or tax-related studies — or equivalent practical experience
You possess excellent communication skills and enjoy contributing as a team player
You present yourself in a customer-oriented and friendly manner and have a strong service mindset
You demonstrate attention to detail, commitment, and a willingness to learn new things

Performance bonuses and employment within a collective agreement–based, secure, stable, and growing industry environment
Participation in the company stock program, including subsidized free shares and support for company pension provision
Flexible working time models (e.g., part-time, flexitime, trust-based working hours, 4-day week, etc.) and the option to work remotely
Employee discounts with over 700 well-known providers
State-of-the-art work equipment to support you in your daily work (laptop, smartphone) and of course free beverages and fresh fruit

Customer Service Representative – Administration, Finance

Key skills